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Privacy Policy
This Privacy Policy explains how Rolling 22 Casino may collect, use, store and disclose information when you visit our website, create an account or use our services. We aim to handle personal information responsibly, transparently and only for appropriate business, legal, security and service-related purposes. By using the website, you acknowledge that information may be handled as described on this page, subject to any rights and protections available to you under applicable requirements.
Information we may collect
When you use Rolling 22 Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the site, which services you use and the checks that may be required before or during play.
Account and contact information
This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with our support team. We may also collect information about your responsible gambling settings, account activity and requests made through the website.
Identity and verification information
To help confirm your identity, age and eligibility, we may request verification documents or other information. These documents may contain details such as your name, date of birth, address, photograph or document number. We may use automated or manual checks, where appropriate, to help identify unusual activity, prevent fraud and meet our legal and operational responsibilities.
Payment and transaction records
We may receive and keep records relating to deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment providers may process payment information under their own privacy notices. We do not need to keep more payment information than is reasonably required for processing, account administration, security, dispute handling and compliance purposes.
Technical, device and usage information
When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times and referring website. We may also record information about how you interact with the site, including login events, errors and security signals.
Information from other sources
In some circumstances, we may receive information from payment services, identity verification providers, fraud prevention services, analytics providers or other partners. We may also receive information where you contact us, take part in a promotion or interact with our communications.
How we use information
We use information for purposes connected with providing, securing and improving our services. We seek to use information fairly and in a way that is relevant to the reason it was collected. Depending on the circumstances, we may use information to:
- Create, maintain and administer your player account.
- Process deposits, withdrawals and other account transactions.
- Provide customer support and respond to questions, complaints or requests.
- Confirm identity, age and account information before allowing certain activities.
- Carry out anti-fraud, anti-money laundering, security and risk checks.
- Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
- Operate, monitor, troubleshoot and improve the website and its features.
- Personalise general website content and remember selected preferences.
- Send service messages, account notices, security alerts and other essential communications.
- Send marketing communications where permitted and where you have provided any required consent.
- Meet legal, regulatory, court, tax, accounting and record-keeping requirements.
- Protect the rights, property, safety and security of Rolling 22 Casino, players and other people.
We may combine information collected from different parts of our services where this is reasonably necessary for these purposes. We may also create aggregated or de-identified information for analysis, reporting, security and service improvement. Information in this form is intended not to identify you directly.
Marketing communications
Where permitted, we may use your contact details to provide information about features, offers or services that may be relevant to you. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting us. You may still receive important non-marketing messages about your account, transactions, security or our services.
Sharing information
We may share information with service providers that help us operate the website, process payments, verify identity, provide customer support, analyse usage, deliver communications, prevent fraud or protect security. These providers may only use information as needed to provide their services or as otherwise permitted.
We may also disclose information where necessary to comply with a legal request, enforce our terms, investigate suspected misuse, protect a person from harm or support a business transfer such as a restructuring, sale or change in service operations. We do not intend to sell personal information as a standalone product.
Cookies, security and storage
Cookies and similar technologies
Rolling 22 Casino may use cookies and similar technologies to keep the website working, remember settings, support login and security functions, understand how the site is used and improve online services. Some cookies are essential, while others may help with analytics, preferences or communications.
You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, parts of the website may not work correctly or some preferences may not be remembered. Your browser may also provide controls for clearing stored website data and limiting tracking technologies.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption or secure transmission methods where appropriate.
No website, internet connection or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, choosing a suitable password and contacting us promptly if you believe your account or information has been accessed without permission.
Storage and retention
Information may be stored by us or by service providers in Australia or another location, subject to applicable requirements and appropriate safeguards. We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records.
Some records must be kept for a period required by law even after your account is closed or you ask for information to be deleted. When information is no longer required, we may securely delete it, destroy it or make it anonymous, subject to technical and legal requirements.
Your privacy rights and requests
Depending on your circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent for marketing communications.
How to exercise your rights
To make a privacy or data request, contact support@rolling22casino.wtf. Please clearly describe your request and provide enough information for us to understand what you need. We may ask you to verify your identity before providing information, making changes or processing a deletion request. This helps protect your account and prevents information from being disclosed to the wrong person.
- Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
- Correction: tell us which information is inaccurate, out of date or incomplete and provide the updated details where appropriate.
- Deletion: ask us to remove information that no longer needs to be retained, noting that some records may need to remain for legal, security, dispute or record-keeping reasons.
- Marketing consent: withdraw permission for promotional communications by contacting support@rolling22casino.wtf or using the available unsubscribe option.
We will consider and respond to privacy requests within a reasonable timeframe. In some cases, we may need to explain why a request cannot be completed in full, such as where retaining information is required or where fulfilling the request could affect the security, rights or privacy of another person.
Children and account information
Our services are intended only for people who meet the applicable age and eligibility requirements. We do not knowingly invite children to create gambling accounts. If you believe a child has provided personal information through the website, please contact us so the matter can be reviewed and appropriate steps can be considered.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published, where no date is shown. We encourage you to review this page periodically.